We process orders within 1–3 business days after payment.
Delivery times depend on the shipping method and destination. Express shipping: typically 3–10 business days after shipment. Standard shipping: typically 7–20 business days after shipment. Note: Delivery may take longer during peak periods or if customs inspects your parcel (up to approximately 5 additional business days). While we work hard to meet timelines, delays caused by carriers or events outside our control are not our responsibility.
There’s a short window to make changes. If your order hasn’t shipped, contact customer service with your order number to update the address. Once shipped, the address can’t be changed.
If your order hasn’t shipped, contact customer service with your order number to request a modification or cancellation. Orders can’t be changed or canceled after shipment.
Free shipping on orders over $79 USD. $4.99 USD flat rate for orders under $79 USD.
Use the Track Your Order link in the footer or go to https://culivra.com/track and enter your Tracking Number or Order Number.
At checkout, enter your code in the Promo Code field and click Apply. Codes are typically single-use.
PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, and iDEAL.
When you place an order, your bank may show a pending authorization to reserve funds. We only capture payment when items ship.
No. Please place orders directly on our website; we will ship promptly.
Your shipping address and payment method.
Yes. Please contact customer service for details.
We offer a 30-day money-back guarantee from the delivery date. Email [email protected]. Policy details: https://culivra.com/refund_policy/
Contact customer service with your order number and photos of the item.
Email [email protected] or use the contact form at https://culivra.com/contact
10:00 am – 5:00 pm daily.
https://culivra.com/privacy